Cases
Shell Recharge Solutions: Decreasing Support Request Volumes
Shell Recharge Solutions' support desk was experiencing a high request volume from maintenance personnel, who needed help with specific knowledge around setting up and configuring EV charging units. They needed a solution that would reduce the number of requests and thus save money. We had a solution for this problem right away: interactive video. Video can easily visualize solutions for the most common questions and problems in a very clear way. By making video interactive, personnel can…
TomTom: Production at Lightning Speed
TomTom’s technology is new and it’s relevant. To stay relevant, communication efforts it needs to happen right now. That gave us a challenge: how can we produce great video content in a very short amount of time? Traditional production processes come with an estimated timeframe. That “old” way of working wasn’t going to cut it for TomTom. The solution we used was to collapse the production process. Having teams in different time zones enabled us to build a 24/7 production pipeline. Teams handed…
Localizing 1,000s of Videos at Once
JoVE produced a new video training series covering a selection of concepts in biology and chemistry, with a total of 630 videos. Their partner EVS Translations was looking to have these videos localized into 7 languages. The timeline was very clear: as soon as possible. Having to produce over 4,400 deliverables, that presented an exciting challenge for us. We found the solution in one of our biggest strengths: collapsing the production process to increase speed. We used multiple voice artists…
Amazon Games: Solving a Localization Puzzle
Amazon Games sells their games in different countries and languages means they will also be promoted in those countries and languages. So, the trailer, ads an all other marketing material had to be localized to accommodate different markets and languages. Together with Layer Media, who produced the trailer and ads, we investigated what needed to be localized. For some countries that means changing everything from voice-over to titles and captions. For others localization of visual information…
Interxion Ciena: Visualizing the Invisible
Interxion and Ciena introduced a new service: Metro Connect Managed Wave. This service provides a connection between data centers using fiber optics technology. With MCMW server requests can be directed to a different data center to prevent overload. This service has a specific target audience that looks for very specific details. So, the challenge was: how do you communicate very technical information in an engaging way? Our solution was to produce videos that both show and tell what this…
Hill’s Pet: From 1 to 15 Markets in No Time
We have helped Hill's Pet produce and localize a lot of video and animation content. This time they needed to have a retail instruction video localize for 15 different markets in under a month. A short timeline like in this case is challenging, but not impossible. We found the solution in creating a workflow that resembles waterfall project management. Starting by translating the first scripts and casting voice actors while translation was in process. In the meantime we used provided assets to…
SC Johnson: interactive HTML5 & video banners for Glade
SC Johnson's (former) agency BBDO approached us about their challenge: they needed a banner campaign for their brand Glade in Southeast Asia. The banner campaign needed to work on multiple platforms: from social media to various websites, and also run on YouTube. All banners needed to have motion and be localized for various markets: Thailand, Singapore, Malaysia and the Philippines. Translations were to be provided by our team. The solution we used was to design the banners as if they were…
Empire State Building Maintenance Training Video
The inside of the Empire State Building has been completely redesigned, creating an even more engaging experience. To instruct the building's maintenance personnel on how to access certain parts of experiences, they needed a series of training videos produced. This project gave us two challenges: Very little information before shooting; The building is only closed between 2AM and 8AM... The solution to get around the absence of upfront information and short "workday", was to turn the production…
Hill’s Pet: Video Redesign
Hill’s Pet updated their brand design recently and was looking for a different approach to their video content. Their brand design changed to having a flat approach. Previous videos and animations all had a concept where humor played a very important role. Our task was to develop a new style and direction for more serious stories. That gave us a really great challenge. The solution was to focus more on explaining the workings behind the food, benefits and results. For the new style direction we…